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Insurance Options Is insurance included in the daily rate? Do I have to pay a security bond? What excess reduction or collision damage waiver (CDW) options are available? Is insurance different for under 21 year old drivers? Is there an extra charge for drivers under 25? What is personal accident insurance? What is gap cover? Depot and Pick Up Info What are the depot hours? Can I pick up after hours? What if I return the vehicle early? What if I return the vehicle late? Can a friend or relative pick up the vehicle for me? What's included? Are unlimited miles/kilometres included? Is 24-hour assistance included? Are taxes included? Do I have to pay for toll roads? Is insurance included in my rental? Driver Requirements Is my driver's license acceptable? Are there fees for additional drivers? What are the age restrictions for hiring? Payment information How much is the deposit? How to do I pay for my rental? Can I prepay the whole hire now? What is a bond or security deposit? Do one way hire fees apply? Extras What extras are available? Travelling with Children Can I hire baby equipment? What are the legal requirements for baby and booster seats in Australia? What are the legal requirements for baby and booster seats in New Zealand? Vehicle specifications What is average age of vehicles? Trouble shooting Having problems booking? Why canít I open my booking confirmation? Why are there no vehicles available for my travel dates? Can you send me brochures? Why are rates different to those advertised? Discounts and Coupons Why is my discount or coupon code not working? Contact us Further Information

Yes, if you receive a toll charge while using the rental vehicle, you will need to pay the toll plus any additional processing or administration fees charged by the rental company. They will normally deduct this straight from the credit card that you used to pay for your rental.

Some toll roads are paid in cash or by cards at staffed or automatic booths on a toll plaza, others are charged electronically via transponder or number plate to avoid queues, and many offer both payment methods. We recommend that you ask at the rental counter about the possibility of an e-collection transponder, if they are used in the area you will be driving, to make your trip smoother and reduce time spent in lines waiting to pay tolls.

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