backpacker sleepervans - new zealand campervan hire companies

backpacker sleepervans - campervan hire new zealand

Backpacker Sleepervans

Backpacker Sleepervans was formed in 1983. Their family operated business provides outstanding travel transportation services to visitors wishing to experience affordable, flexible and fun travel around the North and South Islands of New Zealand.

Backpacker Sleepervans offer low cost rental rates and comfortable New Zealand self-drive holidays for young budget adventure seeker travellers. The vehicles are modern, funky designed vans that capture the style and imagination of free spirited travellers. We realise that young independent globetrotters are not interested in ‘just being a number’ and lumbering around scenic New Zealand in large mass-produced, expensive motorhomes. With our sleepervans you are guaranteed to stand out from the crowd along the main routes or off the beaten track. Each of our economy vans has an exciting unique New Zealand theme professionally applied to the exterior of the vehicles, while the interior is packed with special design features not found elsewhere.



Backpacker Sleepervans Rental Terms

Standard Rates include:

  • Standard excess insurance cover
  • Unlimited kilometers for all vehicle types
  • Extra driver(s) fee
  • All living, kitchen & sleeping equipment
  • Full water tank
  • Nationwide campground guides
  • Complimentary transfers on the first and last day of rental to/from the airport or airport hotels within Auckland and Christchurch
  • Vehicle cleaning & grooming fee
  • 15% G.S.T. (Goods and Services Tax)
  • Rates on our website are available only to customers booking directly through Sleepervans

Rental Duration

We have a minimum rental period of 5 days. The minimum rental is extended to 14 days for travel between 20 December and 10 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.

Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Branches

Sleepervans has branches close to Auckland and Christchurch Airports. Queenstown Airport, Dunedin Airport, Nelson Airport, Wellington Airport, Picton Ferry Terminal and Greymouth Train Station pick ups and drop offs are available on application for a relocation fee of NZ$745 by prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. Branches are open seven days a week.

Office Hours

High Season 01 October - 30 April: Monday to Sunday 8am to 5pm
Low Season 01 May - 30 September: Monday to Sunday 9am to 4pm

All branches are closed on Christmas Day (25 December).

The latest vehicle collection time from the depot is 4.00pm, (3.00pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $50 late collection fee can be pre arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.

Pick Up/Drop Off Locations

Due to popular demand, Tui Sleepervans now offers pick up and/or drop off in non depot locations. This service is only available for the hire of Delxue Sleepervan.

PLEASE NOTE that a surcharge of NZ$745 applies per pick up and/or drop off in these locations and pick up or drop off times may be restricted.

Remote Location Hires (Non Depot)

Wellington Airport - Picton Ferry - Nelson Airport - Greymouth Airport - Queenstown Airport - Dunedin Airport

Please note the following changes to our providing this service:

  • High Season 01 Oct - 30 April a 14 day minimum hire period applies.
  • No pick ups or drop offs at remote locations from 20 December to 10 January (inclusive).
  • Low Season 01 May - 30 September a 7 day minimum hire period applies

Terms and conditions for rental returning to a remote location:

Please note this does not apply for hires commencing at a remote location and returning to either Auckland or Christchurch depots

A – the full standard excess is taken as a bond is taken irrespective of what Bond waiver option is taken.
B – the appropriate Bond is to be paid into our bank account via Bank transfer only and only to be received not less than 7 days prior to the date of pick up.
C – Bond can be refunded as follows:

  1. Where Bond waiver is taken the Bond can be refunded once we have the repair costs for any damage that the hirer is liable for ( Cover for 3rd party automatically included).
  2. Where Bond Waiver is not taken then the Bond can be refunded after we have the repair costs for any damage to our vehicle AND not before one month after the hire ends to cover any late notification of damage to 3rd party property that the hirer may not have disclosed.

Taxes

Our rates include GST of 15%.

Insurance

The vehicle has comprehensive insurance cover in case of accident damage or loss of contents (excluding personal belongings). The hirers liable up to the excess/deductible for the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. The Liability applies in respect of each claim, not per rental. In addition to the Liability, and where our Bond Waiver has been purchased, an administration fee of $150 will be charged per claim. Otherwise, the fee is $450.00 per claim.

When you collect your vehicle we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. For customers who are using debit cards for the bond imprint, due to the limitations within Terms of Use for Debit Cards these are treated as cash and the full excess will be debited unless the excess reduction is purchased and then a signed imprint will be taken.

Please Note: For customers who are using debit cards for the security deposit, due to the limitations within terms of use for debit cards these are treated as cash and the full excess will be debited unless the bond waiver is purchased and then a signed imprint will be taken.

Bond

Deluxe Sleepervan – There is an excess of NZ$4,000 (NZ$5,000 for drivers aged under 25 years) included within our standard rates.
Budget Sleepervan- There is an excess of NZ$2,000 (NZ$3,000 for drivers aged under 25 years) included within our standard rates.

Optional Coverages

In addition to the insurance cover set out above, the hirer may also choose the Bond Waiver Insurance (BWI) options or Windscreen/Tyre Insurance (WTI) by so indicating on the Rental Document. The amount of that excess and the daily rate payable in respect of BWI is dependent upon the age of the hirer and the type of vehicle hired.

Bond waiver/excess reduction (BWI)

You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Tui Sleepervans will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the purchase of the Excess Reduction. Please be aware that once the Excess Reduction is selected and confirmed with Tui Sleepervans, the cost of the Excess Reduction Option is non-refundable.

The bond can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1:

Deluxe Sleepervan
This option can be purchased by paying an additional NZ$25 per day (NZ$30 per day for drivers under 25 years) reduces excess to NZ$1,800 and only a credit card imprint is required.
Budget Sleepervan
This option can be purchased by paying an additional NZ$15 per day (NZ$20 per day for drivers under 25 years) reduces excess to NZ$800 and only a credit card imprint is required.

Reduction Option 2:

Deluxe Sleepervan
This option can be purchased by paying an additional NZ$45 per day (NZ$50 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.
Budget Sleepervan
This option can be purchased by paying an additional NZ$30 per day (NZ$35 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.

Sleepervans strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.

Inclusions

Reduction Option 2 cover includes the following extras:

  • Free hire of the following accessories which are:
    • GPS
    • Baby seat and/or child booster seat (on request)
    • Picnic table and Chairs (one chair for each person travelling)
    • Snow Chains (on request)
  • Zero excess (Subject to exclusions below)
  • One windscreen replacement, multiple windscreen chip repairs and two tyre replacements
  • Pre-purchased LPG bottle
  • Road Tolls
  • Toilet Chemical Starter Kit (Sleepervan Deluxe only)
  • Lost/damage key replacement costs

Exclusions

Bond waiver does not cover:

  • Any water related damage, which includes but is not limited to:
    a) Any vehicle submersion.
    b) Creek or river crossing.
    c) Driving through low plain flooded areas.
    d) Beach driving.
  • The terms of the rental agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
  • The incorrect use of fuel (fuel being diesel, petrol or AdBlue). The hirer will be responsible for any associated cost.
  • The cost to retrieve or recover a vehicle which has become bogged.
  • The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle. (included in Reduction Option 2)
  • Any damage arising from misjudgement of dimensions.
  • Driving on restricted roads.
  • Damage is caused to the vehicle by the use of snow chains
  • Damage is caused due to fuel being placed in the water tank

Windscreen/Tyre Insurance (WTI)

This option can be purchased by paying an additional $9 per day to provide protection for damage to the front windscreen and tyres. Included is two tyre replacements, multiple tyre punctures, one windscreen and multiple windscreen chips.

Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional insurance only covers you for one incident where after your standard excess applies. You can apply to purchase this cover for the remaining days of your hire.

Number of claims

Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Tui Sleepervans reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost.

Accessories

Accessories are available to hire off Backpacker Sleepervans. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.

Transfer

Vehicles must be collected and returned to our branches in Auckland or Christchurch (unless we have a remote location agreement with you). A transfer to the Sleepervans branch from the Christchurch or Auckland airports and vice versa is provided free of charge. This also includes airport area accommodation in Auckland and Christchurch. Please advise surname, reservation number, arrival terminal or hotel name and number of passengers requiring collection when you contact us. Our courtesy collection is normally within 30 minutes and operates up to 1 hour prior to close.

Credit Cards

We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.

Exchange rate/currency variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Driver’s licence, minimum age and additional drivers

A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years. Additional drivers must meet all Sleepervans rental requirements, be at the depot at time of vehicle pickup and sign the rental agreement.

General equipment

Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher and bucket/hose).

Kitchen and personal kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and campground guides

Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Smoking and animal restrictions

Smoking in Backpacker Sleepervans vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Backpacker Sleepervans vehicle and the same cleaning fee will apply.

L.P. gas refill service fee

The gas canisters for the gas stove can be bought on pick up for $25 each. They can be returned empty to Sleepervans at the completion of the rental.

Additional equipment for hire

Please browse our accessories for great rental rates on awning kits, outdoor furniture, solar showers and other great products for camping in comfort and style.

Multiple rentals

Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in Tasmania (Australia) and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry reservations

The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.

During the peak tourist months, November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.

Reservations are easy to arrange directly on the internet. We are not agents for the ferry companies but we are happy to book on your behalf using your credit card details as only a New Zealand server can access the cheaper fares on the Interislander. However as we charge $25 for our time. You may wish to check out the Bluebridge which does not have the same restrictions and you may find their prices competitive

Travel restrictions

Sleepervans vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Road in Queenstown, Ball Hutt Road in Mt Cook, 90 Mile Beach (Northland), Cape Colville to Port Jackson Road (Coromandel).

Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if travelling on these roads.?

Change of drop off destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Backpacker Sleepervans Reservations in Christchurch. Subject to the change being approved, a minimum additional charge of $750 may apply.

Rental extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Sleepervans reservations in Christchurch who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Sleepervans Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter maybe being charged double the daily gross rental rate.

Calculation errors

Sleepervans will not honour calculation errors. Should a calculation error occur Backpacker Sleepervans will charge for the shortfall.

Repairs

Although we run late model vehicles, it may happen that small repairs are required.

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Backpacker Sleepervans will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Customer care on road assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker Sleepervans do not accept liability for any claims submitted after this period.

Infringements and administration fees

Backpacker Sleepervans reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Backpacker Sleepervans reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

Change of vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle category

Vehicles cannot be requested by make, model or year. Only by vehicle category.

Voluntary downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

One way hires

It's is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) if the rental period is a minimum of fourteen (14) days and a one way fee will apply.

Where pick-ups originate from North Island and return in South Island and the pick-up is between:
– 1 April and 30 September – a one way fee of NZ $100.00 applies.
– 1 October and 31 March – a one way fee of NZ $200.00 applies.

Where pick-ups originate from South Island and return to North Island and the pick-up is between:
– 1 April and 30 September – no one way fee applies.
– 1 October and 31 March – a one way fee of NZ $100.00 applies

One way hires of shorter duration are subject to availability and a fee. Please enquire.

Short hires of under 5 days can be available. Mileage is limited to 150Km per day. Extra km's will be charged @ $0.35. An additional $50 cleaning fee will apply.

On-road assistance - mechanical faults

The liability of Sleepervans extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. If the vehicle has any mechanical failures these problems must be reported to Sleepervans as soon as possible in order to give Sleepervans the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Sleepervans has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Sleepervans does not accept any liability for any claims made after this point. Sleepervans is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Sleepervans can deny the refund request at its own discretion.

Maintenance and repairs - equipment faults

The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include regular checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to Sleepervans as soon as possible and within 24 hours in order to give Sleepervans the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Sleepervans will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. No alternative accommodation or food items will be paid for during down time.

CANCELLATIONS

 

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

- 23 - 32 days 20% of total reservation cost
- 13 - 22 days 40% of total reservation cost
- 4 - 12 days 75% of total reservation cost
- 3 days or No Show 100% of total reservation cost

 

In all cases the minimum amount retained is the deposit.

No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.

Booking amendments

  • Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged at a minimum of NZD$60.00 provided the amendments occur at least 30 days prior to departure date.
  • If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the hire is shortened.
  • If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
  • Changes to the drop off rental location after the rental has commenced must be approved by Sleepervans reservations. If approved a minimum charge of NZ$750 may apply.
  • Rental extension, whilst on hire, must be approved by Sleepervans reservations. The extra cost must be paid on confirmation of the rental extension.

Deposits and payments

At time of booking a non-refundable deposit of NZ$500 is payable. The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior, Sleepervans reserves the right to treat the booking as cancelled.

Extra Fees

  • A compulsory Toilet Chemical Starter Kit is charged at $8 to the Deluxe Sleepervan model. This is free if Reduction Option 2 cover is purchased.
  • If the vehicle is not returned in a clean/tidy state as it was supplied, a fee of NZ$200 will apply
  • Public Holiday vehicle collection and returns will incur a one off fee of $60 to be paid at pick up. Sleepervans is open on the
    following Public Holidays: 1st and 2nd January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour
    Day, Boxing Day, Auckland and Christchurch anniversary days.
  • If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
  • If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply

Refunds

Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Sleepervans will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Sleepervans does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.

Fuel

All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refueling fee will apply.

Auckland Depot

  • 142 Robertson Road, Mangere East, Auckland
  • Free phone 0800 324 939
  • Phone + 64 9 275 3778

Christchurch Depot (Head Office)

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Sleepervans or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Sleepervans. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.

Note terms & conditions and rates are subject to change without notice.

 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Backpacker Sleepervans Rental Terms for travel between 01-Apr-2015 and 31-Dec-2019

Standard Rates include:

  • Standard excess insurance cover
  • Unlimited kilometers for all vehicle types
  • Extra driver(s) fee
  • All living, kitchen & sleeping equipment
  • Full water tank
  • Nationwide campground guides
  • Complimentary transfers on the first and last day of rental to/from the airport or airport hotels within Auckland and Christchurch
  • Vehicle cleaning & grooming fee
  • 15% G.S.T. (Goods and Services Tax)
  • Rates on our website are available only to customers booking directly through Sleepervans

Rental Duration

We have a minimum rental period of 5 days. The minimum rental is extended to 14 days for travel between 20 December and 10 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.

Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Branches

Sleepervans has branches close to Auckland and Christchurch Airports. Queenstown Airport, Dunedin Airport, Nelson Airport, Wellington Airport, Picton Ferry Terminal and Greymouth Train Station pick ups and drop offs are available on application for a relocation fee of NZ$745 by prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. Branches are open seven days a week.

Office Hours

High Season 01 October - 30 April: Monday to Sunday 8am to 5pm
Low Season 01 May - 30 September: Monday to Sunday 9am to 4pm

All branches are closed on Christmas Day (25 December).

The latest vehicle collection time from the depot is 4.00pm, (3.00pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $50 late collection fee can be pre arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.

Pick Up/Drop Off Locations

Due to popular demand, Tui Sleepervans now offers pick up and/or drop off in non depot locations. This service is only available for the hire of Delxue Sleepervan.

PLEASE NOTE that a surcharge of NZ$745 applies per pick up and/or drop off in these locations and pick up or drop off times may be restricted.

Remote Location Hires (Non Depot)

Wellington Airport - Picton Ferry - Nelson Airport - Greymouth Airport - Queenstown Airport - Dunedin Airport

Please note the following changes to our providing this service:

  • High Season 01 Oct - 30 April a 14 day minimum hire period applies.
  • No pick ups or drop offs at remote locations from 20 December to 10 January (inclusive).
  • Low Season 01 May - 30 September a 7 day minimum hire period applies

Terms and conditions for rental returning to a remote location:

Please note this does not apply for hires commencing at a remote location and returning to either Auckland or Christchurch depots

A – the full standard excess is taken as a bond is taken irrespective of what Bond waiver option is taken.
B – the appropriate Bond is to be paid into our bank account via Bank transfer only and only to be received not less than 7 days prior to the date of pick up.
C – Bond can be refunded as follows:

  1. Where Bond waiver is taken the Bond can be refunded once we have the repair costs for any damage that the hirer is liable for ( Cover for 3rd party automatically included).
  2. Where Bond Waiver is not taken then the Bond can be refunded after we have the repair costs for any damage to our vehicle AND not before one month after the hire ends to cover any late notification of damage to 3rd party property that the hirer may not have disclosed.

Taxes

Our rates include GST of 15%.

Insurance

The vehicle has comprehensive insurance cover in case of accident damage or loss of contents (excluding personal belongings). The hirers liable up to the excess/deductible for the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. The Liability applies in respect of each claim, not per rental. In addition to the Liability, and where our Bond Waiver has been purchased, an administration fee of $150 will be charged per claim. Otherwise, the fee is $450.00 per claim.

When you collect your vehicle we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. For customers who are using debit cards for the bond imprint, due to the limitations within Terms of Use for Debit Cards these are treated as cash and the full excess will be debited unless the excess reduction is purchased and then a signed imprint will be taken.

Please Note: For customers who are using debit cards for the security deposit, due to the limitations within terms of use for debit cards these are treated as cash and the full excess will be debited unless the bond waiver is purchased and then a signed imprint will be taken.

Bond

Deluxe Sleepervan – There is an excess of NZ$4,000 (NZ$5,000 for drivers aged under 25 years) included within our standard rates.
Budget Sleepervan- There is an excess of NZ$2,000 (NZ$3,000 for drivers aged under 25 years) included within our standard rates.

Optional Coverages

In addition to the insurance cover set out above, the hirer may also choose the Bond Waiver Insurance (BWI) options or Windscreen/Tyre Insurance (WTI) by so indicating on the Rental Document. The amount of that excess and the daily rate payable in respect of BWI is dependent upon the age of the hirer and the type of vehicle hired.

Bond waiver/excess reduction (BWI)

You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Tui Sleepervans will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the purchase of the Excess Reduction. Please be aware that once the Excess Reduction is selected and confirmed with Tui Sleepervans, the cost of the Excess Reduction Option is non-refundable.

The bond can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1:

Deluxe Sleepervan
This option can be purchased by paying an additional NZ$25 per day (NZ$30 per day for drivers under 25 years) reduces excess to NZ$1,800 and only a credit card imprint is required.
Budget Sleepervan
This option can be purchased by paying an additional NZ$15 per day (NZ$20 per day for drivers under 25 years) reduces excess to NZ$800 and only a credit card imprint is required.

Reduction Option 2:

Deluxe Sleepervan
This option can be purchased by paying an additional NZ$45 per day (NZ$50 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.
Budget Sleepervan
This option can be purchased by paying an additional NZ$30 per day (NZ$35 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.

Sleepervans strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.

Inclusions

Reduction Option 2 cover includes the following extras:

  • Free hire of the following accessories which are:
    • GPS
    • Baby seat and/or child booster seat (on request)
    • Picnic table and Chairs (one chair for each person travelling)
    • Snow Chains (on request)
  • Zero excess (Subject to exclusions below)
  • One windscreen replacement, multiple windscreen chip repairs and two tyre replacements
  • Pre-purchased LPG bottle
  • Road Tolls
  • Toilet Chemical Starter Kit (Sleepervan Deluxe only)
  • Lost/damage key replacement costs

Exclusions

Bond waiver does not cover:

  • Any water related damage, which includes but is not limited to:
    a) Any vehicle submersion.
    b) Creek or river crossing.
    c) Driving through low plain flooded areas.
    d) Beach driving.
  • The terms of the rental agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
  • The incorrect use of fuel (fuel being diesel, petrol or AdBlue). The hirer will be responsible for any associated cost.
  • The cost to retrieve or recover a vehicle which has become bogged.
  • The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle. (included in Reduction Option 2)
  • Any damage arising from misjudgement of dimensions.
  • Driving on restricted roads.
  • Damage is caused to the vehicle by the use of snow chains
  • Damage is caused due to fuel being placed in the water tank

Windscreen/Tyre Insurance (WTI)

This option can be purchased by paying an additional $9 per day to provide protection for damage to the front windscreen and tyres. Included is two tyre replacements, multiple tyre punctures, one windscreen and multiple windscreen chips.

Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional insurance only covers you for one incident where after your standard excess applies. You can apply to purchase this cover for the remaining days of your hire.

Number of claims

Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Tui Sleepervans reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost.

Accessories

Accessories are available to hire off Backpacker Sleepervans. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.

Transfer

Vehicles must be collected and returned to our branches in Auckland or Christchurch (unless we have a remote location agreement with you). A transfer to the Sleepervans branch from the Christchurch or Auckland airports and vice versa is provided free of charge. This also includes airport area accommodation in Auckland and Christchurch. Please advise surname, reservation number, arrival terminal or hotel name and number of passengers requiring collection when you contact us. Our courtesy collection is normally within 30 minutes and operates up to 1 hour prior to close.

Credit Cards

We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.

Exchange rate/currency variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Driver’s licence, minimum age and additional drivers

A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years. Additional drivers must meet all Sleepervans rental requirements, be at the depot at time of vehicle pickup and sign the rental agreement.

General equipment

Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher and bucket/hose).

Kitchen and personal kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and campground guides

Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Smoking and animal restrictions

Smoking in Backpacker Sleepervans vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Backpacker Sleepervans vehicle and the same cleaning fee will apply.

L.P. gas refill service fee

The gas canisters for the gas stove can be bought on pick up for $25 each. They can be returned empty to Sleepervans at the completion of the rental.

Additional equipment for hire

Please browse our accessories for great rental rates on awning kits, outdoor furniture, solar showers and other great products for camping in comfort and style.

Multiple rentals

Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in Tasmania (Australia) and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry reservations

The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.

During the peak tourist months, November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.

Reservations are easy to arrange directly on the internet. We are not agents for the ferry companies but we are happy to book on your behalf using your credit card details as only a New Zealand server can access the cheaper fares on the Interislander. However as we charge $25 for our time. You may wish to check out the Bluebridge which does not have the same restrictions and you may find their prices competitive

Travel restrictions

Sleepervans vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Road in Queenstown, Ball Hutt Road in Mt Cook, 90 Mile Beach (Northland), Cape Colville to Port Jackson Road (Coromandel).

Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if travelling on these roads.?

Change of drop off destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Backpacker Sleepervans Reservations in Christchurch. Subject to the change being approved, a minimum additional charge of $750 may apply.

Rental extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Sleepervans reservations in Christchurch who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Sleepervans Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter maybe being charged double the daily gross rental rate.

Calculation errors

Sleepervans will not honour calculation errors. Should a calculation error occur Backpacker Sleepervans will charge for the shortfall.

Repairs

Although we run late model vehicles, it may happen that small repairs are required.

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Backpacker Sleepervans will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Customer care on road assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker Sleepervans do not accept liability for any claims submitted after this period.

Infringements and administration fees

Backpacker Sleepervans reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Backpacker Sleepervans reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

Change of vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle category

Vehicles cannot be requested by make, model or year. Only by vehicle category.

Voluntary downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

One way hires

It's is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) if the rental period is a minimum of fourteen (14) days and a one way fee will apply.

Where pick-ups originate from North Island and return in South Island and the pick-up is between:
– 1 April and 30 September – a one way fee of NZ $100.00 applies.
– 1 October and 31 March – a one way fee of NZ $200.00 applies.

Where pick-ups originate from South Island and return to North Island and the pick-up is between:
– 1 April and 30 September – no one way fee applies.
– 1 October and 31 March – a one way fee of NZ $100.00 applies

One way hires of shorter duration are subject to availability and a fee. Please enquire.

Short hires of under 5 days can be available. Mileage is limited to 150Km per day. Extra km's will be charged @ $0.35. An additional $50 cleaning fee will apply.

On-road assistance - mechanical faults

The liability of Sleepervans extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. If the vehicle has any mechanical failures these problems must be reported to Sleepervans as soon as possible in order to give Sleepervans the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Sleepervans has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Sleepervans does not accept any liability for any claims made after this point. Sleepervans is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Sleepervans can deny the refund request at its own discretion.

Maintenance and repairs - equipment faults

The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include regular checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to Sleepervans as soon as possible and within 24 hours in order to give Sleepervans the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Sleepervans will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. No alternative accommodation or food items will be paid for during down time.

CANCELLATIONS

 

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

- 23 - 32 days 20% of total reservation cost
- 13 - 22 days 40% of total reservation cost
- 4 - 12 days 75% of total reservation cost
- 3 days or No Show 100% of total reservation cost

 

In all cases the minimum amount retained is the deposit.

No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.

Booking amendments

  • Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged at a minimum of NZD$60.00 provided the amendments occur at least 30 days prior to departure date.
  • If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the hire is shortened.
  • If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
  • Changes to the drop off rental location after the rental has commenced must be approved by Sleepervans reservations. If approved a minimum charge of NZ$750 may apply.
  • Rental extension, whilst on hire, must be approved by Sleepervans reservations. The extra cost must be paid on confirmation of the rental extension.

Deposits and payments

At time of booking a non-refundable deposit of NZ$500 is payable. The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior, Sleepervans reserves the right to treat the booking as cancelled.

Extra Fees

  • A compulsory Toilet Chemical Starter Kit is charged at $8 to the Deluxe Sleepervan model. This is free if Reduction Option 2 cover is purchased.
  • If the vehicle is not returned in a clean/tidy state as it was supplied, a fee of NZ$200 will apply
  • Public Holiday vehicle collection and returns will incur a one off fee of $60 to be paid at pick up. Sleepervans is open on the
    following Public Holidays: 1st and 2nd January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour
    Day, Boxing Day, Auckland and Christchurch anniversary days.
  • If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
  • If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply

Refunds

Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Sleepervans will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Sleepervans does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.

Fuel

All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refueling fee will apply.

Auckland Depot

  • 142 Robertson Road, Mangere East, Auckland
  • Free phone 0800 324 939
  • Phone + 64 9 275 3778

Christchurch Depot (Head Office)

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Sleepervans or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Sleepervans. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.

Note terms & conditions and rates are subject to change without notice.

 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Backpacker Sleepervans Insurance

Insurance

The vehicle has comprehensive insurance cover in case of accident damage or loss of contents (excluding personal belongings). The hirers liable up to the excess/deductible for the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. The Liability applies in respect of each claim, not per rental. In addition to the Liability, and where our Bond Waiver has been purchased, an administration fee of $150 will be charged per claim. Otherwise, the fee is $450.00 per claim.

When you collect your vehicle we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. For customers who are using debit cards for the bond imprint, due to the limitations within Terms of Use for Debit Cards these are treated as cash and the full excess will be debited unless the excess reduction is purchased and then a signed imprint will be taken.

Please Note: For customers who are using debit cards for the security deposit, due to the limitations within terms of use for debit cards these are treated as cash and the full excess will be debited unless the bond waiver is purchased and then a signed imprint will be taken.

Bond

Deluxe Sleepervan – There is an excess of NZ$4,000 (NZ$5,000 for drivers aged under 25 years)  included within our standard rates.
Budget SleepervanThere is an excess of NZ$2,000 (NZ$3,000 for drivers aged under 25 years) included within our standard rates.

Optional Coverages

In addition to the insurance cover set out above, the hirer may also choose the Bond Waiver Insurance (BWI) options or Windscreen/Tyre Insurance (WTI) by so indicating on the Rental Document.  The amount of that excess and the daily rate payable in respect of BWI is dependent upon the age of the hirer and the type of vehicle hired.

Bond waiver/excess reduction (BWI)

You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Tui Sleepervans will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the purchase of the Excess Reduction. Please be aware that once the Excess Reduction is selected and confirmed with Tui Sleepervans, the cost of the Excess Reduction Option is non-refundable.

The bond can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1:

Deluxe Sleepervan  
This option can be purchased by paying an additional NZ$25 per day (NZ$30 per day for drivers under 25 years) reduces excess to NZ$1,800 and only a credit card imprint is required.
Budget Sleepervan – 
This option can be purchased by paying an additional NZ$15 per day (NZ$20 per day for drivers under 25 years) reduces excess to NZ$800 and only a credit card imprint is required.

Reduction Option 2:

Deluxe Sleepervan  
This option can be purchased by paying an additional NZ$45 per day (NZ$50 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.
Budget Sleepervan – 
This option can be purchased by paying an additional NZ$30 per day (NZ$35 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required.

Sleepervans strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.

Inclusions

Reduction Option 2 cover includes the following extras:

  • Free hire of the following accessories which are:
    • GPS
    • Baby seat and/or child booster seat (on request)
    • Picnic table and Chairs (one chair for each person travelling)
    • Snow Chains (on request)
  • Zero excess (Subject to exclusions below)
  • One windscreen replacement, multiple windscreen chip repairs and two tyre replacements
  • Pre-purchased LPG bottle
  • Road Tolls
  • Toilet Chemical Starter Kit (Sleepervan Deluxe only)
  • Lost/damage key replacement costs

Exclusions

Bond waiver does not cover:

  • Any water related damage, which includes but is not limited to:
    a) Any vehicle submersion.
    b) Creek or river crossing.
    c) Driving through low plain flooded areas.
    d) Beach driving.
  • The terms of the rental agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
  • The incorrect use of fuel (fuel being diesel, petrol or AdBlue). The hirer will be responsible for any associated cost.
  • The cost to retrieve or recover a vehicle which has become bogged.
  • The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle. (included in Reduction Option 2)
  • Overhead and underbody damage to the vehicle.
  • Any damage arising from misjudgement of dimensions.
  • Driving on restricted roads.
  • Damage is caused to the vehicle by the use of snow chains
  • Damage is caused due to fuel being placed in the water tank

Windscreen/Tyre Insurance (WTI)

This option can be purchased by paying an additional $9 per day to provide protection for damage to the front windscreen and tyres.  Included is two tyre replacements, multiple tyre punctures, one windscreen and multiple windscreen chips.

Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional insurance only covers you for one incident where after your standard excess applies. You can apply to purchase this cover for the remaining days of your hire. 

Number of claims

Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Tui Sleepervans reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost.  

Accessories

Accessories are available to hire off Backpacker Sleepervans. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.

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